AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to multiple technology knowledge
. Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
. Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
. Improves the overall technical performance as measured by the technology related KPIs

Roles and Responsibilities:

Technical Operations and Performance Management:
. Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.

Active Directory Management:
. Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
. Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements:
. Act as an escalation point for Active Directory-related issues and ensure timely resolution.
. Conduct root cause analysis for recurring issues and implement preventive measures.
. Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.

Security & Compliance:
. Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
. Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization:
. Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
. Collaborate with infrastructure and security to optimize AD configurations.

Vendor & Stakeholder Management:
. Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
. Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:
. Develop and manage related budget.
. Allocate resources effectively to meet project deadline and organizational goals.

Minimum Job Requirements:

Relevant Experience:
. 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
. Hands on experience on position related technical components.
OR
. An equivalent combination of qualifications and relevant experience.
Education:
. Bachelor's degree holder of unviersity on Information Technology or related discipline

Technical Skills:
. Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
. Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
. Experience with cloud-based directory services environments is a plus.
. Relevant certifications such as Microsoft Certified or equivalent are highly desirable

Manager, Active Directory Services

Manager – Active Directory Services(Mandarin or Cantonese Must)