Job Description

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

A ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform. This role involves customizing applications, building workflows, integrating systems, and ensuring the platform meets business needs aligned to planned roadmap functionality to support the build of Smart Apps.

Roles & Responsibilities

Development and configuration: Design, develop, and configure ServiceNow applications, modules (CSM or FSO), workflows, and catalog items. This includes setting up forms, fields, client scripts, business rules, and UI policies.
Integration: Build and maintain integrations with other systems and third-party applications using tools like REST/SOAP APIs and Integration Hub.
Customization: Write and maintain custom code using JavaScript, HTML, and CSS to meet specific business needs.
Data management: Manage data imports, exports, and transformations, and ensure data integrity.
Troubleshooting and support: Provide technical support to users, identify and resolve software flaws, and conduct regression testing.
Documentation: Create and maintain comprehensive technical documentation for configurations, customizations, and processes.

Requirements

ServiceNow Certified System Administrator.
ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO) REQUIRED. [years based on job-level]
Knowledge and/or micro-certification in at least one of the following:

Playbooks
Flow Designer
Now Assist / AI
Platform Analytics
Predictive Intelligence
Service Portal
Catalog Items
Automated Test Framework (ATF)

Strong understanding of ServiceNow platform capabilities and best practices.
Excellent problem-solving and analytical skills.
Strong communication skills in English

Nice To Have

Experience with Agile methodologies.
Familiarity with CI/CD pipelines and integration testing.

What Awaits You In DXC

Health Insurance (HMO) for you and dependents upon hiring
Life Insurance coverage from day 1 of employment
15 - 20 Days Vacation and 15 Days Sick Leave
Expanded maternity leave up to 120 days and Maternity Benefits
Expanded paternity leave up to 30 days
Non-Taxable Allowance (De-minimis)
Company-sponsored trainings upskilling, and certification
SMART First Working Arrangements
Healthy and Encouraging Work Environment
Recognition and Pay for Performance Culture
Supplemental Pay (Standby/Shift)
Retirement Program
Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.

We are DXC.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Senior ServiceNow QA Tester