About Electronic Transfer And Advance Processing Inc (eTap Inc)

Electronic Transfer and Advance Processing Inc (eTap Inc) is a Philippine-based company engaged in providing Financial Technology Services and the country's leading manufacturer, operator, and developer of Custom Self-Service Transaction Machines & Payments Systems.

We are proud of leading the market with the spirit of ingenuity, collaboration, and customer-centric focus. eTap Inc. is continuously innovating machines and payment systems for leading telecoms, digital banks, and payment aggregator companies—spurring impactful financial inclusion that enhances the prosperity of our communities.

Join eTap Inc.

Being part of eTap Community means working in a forward-thinking, innovative company that is shaping the future of financial services while making a tangible difference in the lives of many. If you're passionate about technology, collaboration, and making an impact on society, eTap is an exciting place to be.

What You Will Do

Technical Support

Provide timely and effective technical assistance to end-users, resolving hardware, software, and network-related issues while ensuring minimal disruption to daily operations.

Installation and Configuration

Assist in the installation, setup, and maintenance of IT equipment, including desktops, laptops, printers, peripherals, network cabling, and CCTV systems.

Network Cabling and CCTV Installation

Perform installation, routing, and basic termination of network cables. Support the setup, configuration, and maintenance of CCTV systems, ensuring proper functionality and connectivity.

Troubleshooting and Issue Resolution

Diagnose and resolve issues related to desktop applications, systems, connectivity, network infrastructure, and CCTV systems. Ensure problems are addressed efficiently to maintain user productivity.

Incident Management

Log, track, and manage IT incidents and service requests using help desk tools. Ensure all tickets are properly documented and resolved within agreed Service Level Agreements (SLAs).

Escalation Handling

Escalate complex or unresolved issues to appropriate internal teams or external vendors following established procedures.

User Support and Training

Provide guidance to users on IT systems, tools, and best practices to enhance their efficiency and minimize recurring issues.

System Monitoring and Maintenance

Monitor IT systems, networks, and CCTV systems to identify potential issues and take proactive measures. Perform routine maintenance such as updates, patches, and backups.

IT Asset Management

Assist in tracking and maintaining accurate records of IT assets, including hardware, software, network devices, and CCTV equipment, ensuring proper lifecycle management.

Documentation and Knowledge Base

Maintain accurate documentation of support activities, troubleshooting steps, and contribute to knowledge base articles.

Security and Compliance

Support the implementation of cybersecurity measures, including antivirus updates, access controls, and system security protocols. Ensure compliance with company policies and standards.

Continuous Improvement

Identify opportunities to enhance IT support processes, tools, and user experience. Stay updated with emerging technologies and industry best practices.

Other Duties

Perform additional responsibilities as assigned, aligned with company standards and operational requirements.

What an IT Help Desk Support Looks Forward to Doing Well

An IT Help Desk Support professional is committed to delivering reliable and efficient technical support that ensures seamless day-to-day operations. The role focuses on quickly resolving technical issues, maintaining system performance, and supporting users with practical and effective solutions.

By collaborating with internal teams and adhering to established processes, the IT Help Desk Support helps improve service delivery through accurate issue tracking, timely escalation, and consistent resolution of incidents.

This role provides an opportunity to strengthen technical troubleshooting skills, gain hands-on experience with various IT systems, and contribute to maintaining a secure and stable IT environment.

Through a proactive, detail-oriented, and service-driven approach, the IT Help Desk Support plays a vital role in enhancing user satisfaction and supporting overall business productivity.

Why should you join us

Competitive Salary
Good Perks & Benefits
Opportunity to be part of a pioneering fintech company driving financial innovation in the Philippines
A collaborative environment that encourages innovation, teamwork, and problem-solving
A dynamic workplace where you can grow your skills in technology, leadership, and product development
A mission-driven organization focused on expanding financial access and empowering communities.

Why you shouldn't

If you're not particularly interested in working in the fintech industry or building highly technical software systems, this role might not align with your career goals.
If you prefer a slower-paced environment rather than a fast-moving and innovation-driven company, this role may not be the right fit.
If you are not comfortable collaborating with cross-functional teams or working on complex technical challenges, the position may feel demanding.
If you're not passionate about continuous learning and improving technology solutions, the role may feel less fulfilling in the long run.

Why You

Bachelor's degree in IT, Computer Science, or related field, or equivalent experience
At least 1-3 yrs experience in IT support or similar role
Basic knowledge of hardware, software, and network troubleshooting
Knowledge of Firewall Management
Experience in installing IT equipment (PCs, printers, peripherals)
Knowledge of network cabling and CCTV installation is an advantage
Strong problem-solving and technical troubleshooting skills
Able to manage tasks within SLAs and prioritize issues effectively
Good communication and customer support skills
Detail-oriented with strong documentation skills
Willing to learn and adapt to new technologies
Team player with a strong focus on IT security and compliance

Join the Revolution: Be Part of eTap Inc.!

Are you ready to step into a world where technology meets innovation, and every day is an opportunity to build something impactful At eTap Inc., we're not just another fintech company we're pioneers committed to transforming the financial landscape in the Philippines.

IT Technical Support