Roles and Responsibilities

Follow-up with customers for recovery of overdue amounts through field visits to customer's addresses

Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal

guidelines, by the SOPs provided by the company

Start timely field visits in the morning and adhere to regulated timelines of 8AM- 7PM, performing the

duty with utmost sincerity, dedication & integrity

Ensure genuine and timely feedback is filled on App for each case, and update any new customer

information on the App

Ensure that the weekly/monthly collection target is met

Update the status of repayments and raise any on-ground issues to the field collection manager in a

timely and cordial manner

Eligibility Criteria

Graduate/Undergraduate anyone can apply

1-5 years of experience in Field sales/Recovery (Loan/Finance(BFSI)only).No Fresher

Fluent and proficient in communication in the local language

Take responsibility of effectiveness and timely completion of work

Understanding of the Loan process and documents as informed in training

Planning, organizing, and time management skills along with the ability to prioritize tasks/visits

Mandate Keyskills

Gender: Male

Age: Below 38 years

Android smartphone is mandate. no ios/windows smartphone

Own two-wheeler along with valid driver's license

Document proof of highest educational qualification

Document proof of previous company- payslips/ offer letter / relieving letter/ ID card

Candidate should be from required pincodes/ must be a localite.

Previous experience: Loan collections experience is preferred, or min. 1 year of on-field experience that includes negotiation/ sales (Ex: Insurance/credit card field sales or other roles). Roles like Delivery boy etc. are not allowed as they do

not have negotiation skills.

Ayesha Siddiqua 9606492277 Email [HIDDEN TEXT]

Punam Das 8910044615

Planning Engineer Civil

Collection Officer