The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate, and timely service delivery across all customer segments—aligned with the Bank's business objectives, policies, controls, and regulatory standards.

Responsibilities

Transaction Processing

Approves branch transactions within authority limits and secures approval for transactions beyond scope
Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
Approves account openings and customer record updates
Ensures complete KYC and transaction documentation
Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

Ensures strong audit ratings and compliance with internal and regulatory requirements
Conducts branch risk assessments and addresses control gaps
Submits regulatory reports (e.g., STRs, crime/loss reports)
Acts as custodian for cash‑in‑vault and accountable items
Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
Monitors receivables, provisions for losses, and renewal of permits
Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

Manages end‑to‑end customer experience within the branch
Addresses inquiries, concerns, and complaints within prescribed TAT
Ensures strong customer satisfaction scores
Supports initiatives under the Bank's consumer protection program

People Management

Leads and supervises branch personnel; sets goals and provides continuous coaching
Ensures staff training, certifications, and performance reviews
Recommends promotions and manages disciplinary actions when necessary
Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

Performs additional functions that may be assigned from time to time

Qualifications

Bachelor's Degree, preferably in Business Administration or related fields

With 3-5 years of experience in branch banking operations

With experience in people management

ASSISTANT BUSINESS MANAGER (POOLING FOR METRO MANILA BRANCHES)