Role Details

Location: Metro Manila

Work Arrangement: Onsite, BGC Taguig

Type of Support: Omnichannel

Contract Duration: Permanent

Training Schedule: 8pm - 5am Manila Time, Sunday to Thursday

Work Schedule: Open to shifting schedules (subject to business requirements)

Expected Start Date: April 9, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let's build the future of customer experience together.

Welcome To Crescendo. Welcome To What's Next.

The Role

Crescendo is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It's required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.

What You'll Do:

Providing a personable, friendly, and positive customer service experience across all channels including inbound and outbound calls, email, and live chat
Working independently and collaboratively to complete tasks on time based on urgency and importance
Helping customers to solve problems with solid troubleshooting, reading comprehension, and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our partners make their businesses better
Follow communication procedures, guidelines, and policies. Research answers or solutions
Showing a strong comprehension of all policies and procedures
Escalating common trends from calls and emails to ensure swift action is taken
Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
Tackling a variety of tasks, some of which require you to make judgment calls

What We Expect From You:

1+ years of experience in a customer service role
Excellent English skills spoken and written (EFSET results from C1 or C2 level)
Excellent problem-solving and communication skills
Tech-Savvy – Web, Computer, IoT, Smart Devices
Proficiency in multitasking and working with multiple different tools or platforms simultaneously
Ability to maintain composure and focus under pressure in challenging situations
Excellent multi-tasking and time management skills; punctuality and adherence to schedule required
Possess critical-thinking skills, empathy, active listening, initiative, adaptability, resilience, and problem-solving skills
Passion for creating exceptional customer experiences and ability to use challenging situations as an opportunity to exceed customer expectations
Highly empathetic and ability to convey that over email and chat

What You'll Get In Return:

Overtime is available if applicable
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Training opportunities provided by Crescendo and outside entities
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next
Take ownership: Bold choices with integrity at the core—that's how impact lasts
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [HIDDEN TEXT].

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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