About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The role

The schedule for this role is 8:00 or 9:00 AM to 4:00 or 5:00 PM Eastern Time, Monday-Friday.

We are seeking a detail-oriented Medical Billing Specialist to join our Revenue Cycle team. This position plays a critical role in ensuring accurate and timely claim submission for home health services.

The ideal candidate has strong experience in U.S. medical billing, a deep understanding of the revenue cycle process, and the ability to work with high claim volumes while maintaining accuracy. You will be responsible for reviewing, preparing, and submitting claims while ensuring all required documentation and codes are correct prior to submission.

This role is ideal for someone who is tech-savvy, adaptable, and highly organized, with strong communication skills and the ability to follow detailed billing processes.

Key Responsibilities

Claims Preparation & Submission
Review and prepare medical claims for submission to insurance providers.
Ensure all required CPT, diagnosis, revenue codes, and place-of-service codes are accurate before claims are submitted.
Convert EVV records into billable claims within the billing platform.
Enter and manage 60–75 claims per day while maintaining high accuracy.
Billing & Revenue Cycle Support
Support key components of the Revenue Cycle Management (RCM) process, with a primary focus on claim entry and billing.
Verify that claims contain complete and accurate billing information prior to submission.
Assist with Coordination of Benefits (COB) when applicable.
Monitor claims to ensure compliance with payer requirements.
Systems & Documentation
Enter and manage claims within billing systems such as CollaborateMD (CMD).
Maintain accurate records within the billing platform and related systems.
Utilize multiple systems simultaneously and work effectively using dual monitors and screen-sharing tools.
Collaboration & Communication
Communicate with internal teams regarding billing documentation or claim issues.
Follow established billing workflows and escalate issues when necessary.
Maintain clear and professional communication in English (written and spoken).

Performance Metrics

Success In This Role Will Be Measured By

Number of claims processed daily
Accuracy of claim submissions
Error rates
Clean claim rate
Overall productivity and adherence to billing processes

Required Qualifications

2–3 years of experience in U.S. medical billing
Strong understanding of the Revenue Cycle Management (RCM) process
Experience with CPT codes, diagnosis codes, revenue codes, and place-of-service codes
Experience preparing and submitting insurance claims
Ability to process high claim volumes while maintaining accuracy
Excellent attention to detail
Strong written and spoken English communication skills
Comfortable working with multiple systems and technologies
Ability to work using dual monitors and screen-sharing tools
Strong organizational skills and ability to follow detailed instructions

Preferred Qualifications (Nice To Have)

Home Health billing experience
Experience with CollaborateMD (CMD)
Experience with Medicaid billing
Familiarity with:

Availity
NaviNet
Waystar
NextGen
Avaya

Experience working in remote or distributed teams

Our Values

Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, Would we want this for our own families
Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
Driven to Redefine What's Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Benefits

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you'll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Set Up for Success. We provide a company-issued laptop to support you in your role.
Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

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