About This Role

Reporting to the Global Mobility leadership team, this role provides operational and administrative support across Global Immigration, EMEA Global Mobility and International Remote Work Requests. This position offers the opportunity to work with diverse stakeholders across multiple regions while managing complex operational processes movement in line with JLL policies and processes.

You'll serve as a trusted first point of contact advisor for immigration policy questions, manage day-to-day administrative support for global transfers and assignments for EMEA, and ensure exceptional service delivery through technology platform management and stakeholder collaboration.

Key Responsibilities

GlobalImmigration & Policy Operations

Provide expert guidance on global JLL immigration policies, country specific visa and work permit applications, and permissible activities for new hires current employees. Handle emergency immigration support operations with urgency while ensuring compliance with local regulations and JLL policies.
Coordinate with external immigration vendor to initiate work permit applications, renewals and other immigration matters
Monitor immigration case status and work permit expiry dates and outstanding actions, proactively following up with the stakeholders
Serve as a key contact for routine employee/stakeholder immigration queries and escalate complex or policy-related matters as appropriate
Monitor and triage incoming queries through JLL's internal HRIS system
Support immigration compliance activities, including leaver notifications, document reviews, immigration audit and tracking of required actions
Maintain accurate immigration records on Workday and internal trackers
Review and process invoices from tax providers, relocation management companies, and immigration vendors
Support the review and documentation of immigration policy exceptions, escalating matters requiring further review or approval

Exception Management & Compliance

Execute Tier 1 exception review and approval processes for global immigration matters. Document global immigration exceptions while ensuring audit readiness and regulatory compliance.

EMEA Global Mobility Operations

Provide day-to-day administrative support for EMEA international transfers and international assignments
Coordinate case initiation with external vendors, prepare and maintain assignment and transfer documentation
Track international assignment milestones, extensions, repatriation and other case changes
Coordinate with the internal downstream partners (Payroll, IT, HR Services, TA) to ensure the downstream processes progress smoothly and within required timelines
Maintain accurate case records, trackers and documentation throughout the transfer/assignment lifecycle

International Remote Work (IRW) Requests

Manage the administration and coordination of IRW requests in accordance with JLL policy and established processes
Coordinate required reviews with the relevant stakeholders and track cases
Follow up on outstanding actions and ensure appropriate documentation and approvals are maintained
Escalate exceptions and complex or policy-related cases to the Global Mobility leadership

Systems & Technology Management

Maintain accurate employee immigration information across JLL's internal HRIS system and internal trackers
Run and maintain regular reports to support case tracking and visa expiry monitoring
Ensure case documentation and status information are complete, accurate and up to date
Maintain the audit calendar ensuring governance steps are on track

Essential Experience

What We're Looking For

Bachelor's degree or equivalent experience in immigration, human resources, or related field desirable
3-5 years of experience in global mobility, immigration, and international HR operations
Solid understanding of global immigration regulations and corporate mobility practices and the impact this has on employee experience
Experience with HRIS systems, preferably Workday
Proven track record with invoice processing

Technical & Analytical Skills

Proficiency in mobility and immigration technology platforms
Intermediate to Advanced Excel skills for data analysis and reporting
Strong attention to detail with ability to manage multiple complex cases simultaneously
Experience with policy interpretation and exception management processes

Communication & Relationship Building

Excellent written and verbal communication skills with ability to explain complex immigration matters clearly
Strong relationship-building capabilities with internal and external stakeholders
Cultural sensitivity and ability to work effectively across different time zones and regions
Customer service orientation with focus on employee experience

SME - HR Operations