Job Description

This role drive end-to-end product development for internal and external solutions by leading cross-functional collaboration across design, technology, and business teams. This role ensures exceptional user experiences, data-driven decision-making, and timely delivery through robust project management and continuous iteration.

End-to-End Implementation

Support the end-to-end implementation of internal and external solutions, from ideation, design, technical development, demonstration, training, testing and roll out, to post-launch improvements and iterations.

UX/UI and Customer Experience Advocacy

Champion intuitive, user-friendly design by working closely with UX/UI teams to ensure an excellent customer journey across all digital touchpoints.
Gather and prioritize customer and user feedback to continuously improve product usability.

Requirements Gathering and Functional Design

Work with business units to understand operational needs and translate them into clear, structured business, functional, and non-functional requirements.
Support the design of the right system and process architecture aligned with product objectives and business strategies.

Cross-Functional Collaboration

Act as the bridge between business teams and technical departments (IT, Commercial, Actuarial, Underwriting, Claims, Finance) to ensure aligned understanding of requirements and goals.
Coordinate with tech teams to deliver solutions that integrate with customer administration, policy servicing, billing, claims management, accounting, and reporting.

Project and Timeline Management

Develop and maintain detailed project plans, timelines, and documentation.
Track project progress, manage scope changes, and communicate updates and risks to stakeholders.
Ensure timely delivery of milestones while meeting quality standards.

Testing and Quality Assurance

Create and execute detailed test plans, user acceptance test (UAT) scripts, and test cases to ensure the final product meets the documented requirements and quality standards. Coordinate UAT sessions with business users and work with developers to resolve defects.
Ensure new products or system enhancements meet business objectives and regulatory standards before go-live.

Data Analysis and Business Insights

Analyze business, product, and customer data to identify patterns, gaps, and improvement areas.
Use data-driven insights to support product design, decision-making, and post-launch optimizations.

Training and Knowledge Transfer

Assist in preparing training materials and documentation to support rollout and knowledge transfer to internal stakeholders and users.
Support change management activities during product or system launches.

Requirements

Bachelor's Degree, IT related, Actuarial, Business related
At least 1-2 years of experience
Proven experience in end-to-end system implementation, including requirements gathering, solution design, user acceptance testing (UAT), go live, production support.
Experience working on cross-functional projects involving technology, operations, and business teams.
Strong understanding of insurance operations (life, health, or general), including product structures, policy administration, claims handling, billing, finance, and regulatory compliance.
Experience supporting or designing solutions for core insurance platforms is a plus.
Strong ability to analyze, interpret, and translate business requirements into functional and technical specifications.
Proficient in business tools and data analysis platforms such as Excel, SQL, Power BI, and Tableau.
Familiarity with software development processes and languages such as Java, Python, R, or use of APIs is an advantage.
Demonstrated ability to derive actionable insights from structured and unstructured data to support business and product decisions.
Comfortable with Agile/Scrum methodologies, including user story creation, sprint planning, backlog grooming, and MVP definition.
Capable of creating and maintaining detailed project plans, managing timelines, dependencies, and communicating project status to stakeholders.
Experience with project management tools like JIRA, Confluence, Asana, or Trello.
Excellent written and verbal communication skills in English; proficiency in Mandarin or other regional languages is a strong advantage.
Skilled in stakeholder management, with the ability to bridge gaps between technical and non-technical teams.
Strong facilitation skills in workshops, product demos, and training sessions.
Highly self-motivated, with a positive attitude, strong ownership mentality, and results-driven mindset.
Comfortable working in fast-paced, agile environments with shifting priorities.
Strong collaboration skills, with the ability to work effectively across departments and cultures.

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