Design Intelligent Systems That Power Social Impact at Scale

Our client is a leading provider of nonprofit software solutions focused on driving measurable social impact at scale. Powering over 170,000 nonprofits and supporting $18B in annual giving, their platforms are consistently recognized by TrustRadius and G2 for excellence. Their technology enables organizations to fundraise, manage programs, and deliver outcomes with precision. With a mission to increase global giving and amplify impact, they continue to build enterprise-grade solutions that transform how communities operate and thrive.

Snapshot

Employment Type: Full-time
Shift: Night shift, Weekends Off
Work Setup: Permanent Work From Home

Benefits

Day 1 HMO coverage with free dependent
Competitive Salary Package
Night differential pay to maximize your earnings
Permanent WFH arrangement
Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
Fixed weekends off
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses
Free 24/7 access to office gyms (Ortigas and Makati) with a free physical fitness trainer
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
Unlimited opportunities for employee referral incentives
Standard government and Emapta benefits
20 annual leaves (including 5 convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

About the Role

As a Technical AI Enablement & Workflow Engineer, you will architect the foundation of intelligent systems that power commercial execution and decision-making. This role sits at the intersection of AI, systems design, and revenue operations-translating ambiguity into structured, production-ready logic. You will enable scalable AI adoption across workflows, ensuring reliability, governance alignment, and operational clarity in environments where precision directly impacts business outcomes.

Qualifications

1 to 3 years of relevant experience
Strong technical reasoning skills with the ability to think in systems and anticipate edge cases and failure modes
Experience writing technical specifications, system design documents, or detailed process documentation in a SaaS or technology environment
Hands-on familiarity with AI systems including prompt engineering, agent workflows, structured outputs, tool calling, and RAG concepts
Experience working with GTM or commercial tech stacks such as Salesforce, marketing automation, sales engagement, data enrichment, or workflow tools
Excellent written communication skills for both technical and non-technical audiences
Comfortable working with ambiguity and iterating in fast-paced environments
Ability to read and interpret code, APIs, configuration files, and system architectures
Experience supporting AI agents or automation programs in commercial operations (preferred)
Familiarity with AI governance frameworks and responsible AI principles (preferred)
Experience with AWS Bedrock, Anthropic Claude, or similar LLM platforms (preferred)
Background in GTM processes, sales methodologies, or revenue operations tooling (preferred)
Experience in high-growth or SaaS environments (preferred)

Responsibilities
Technical Specification & System Design

Write clear, structured technical specifications for AI agents, automation tools, and end-to-end GTM workflows defining inputs, outputs, dependencies, assumptions, edge cases, and failure modes
Translate high-level objectives into implementable system logic with explicit decision trees and handoff points
Produce agent specification documents aligned with governance frameworks including AI-Prime assessments, risk tier classification, and build-vs-buy rationale
Identify gaps, risks, and ambiguities in underspecified workflows and propose solutions proactively

AI Agent Build Support

Support configuration, testing, and refinement of AI agents across commercial workflows
Work hands-on with prompts, system instructions, structured outputs, schemas, tools, and function interfaces
Execute testing, scenario validation, and regression checks
Improve agent accuracy and reliability through guardrails, refined instructions, and documented limitations
Support Tier 0 (prompt engineering) and Tier 1 (low-risk automation) builds, with exposure to Tier 2 orchestration

Workflow Engineering & Automation

Map end-to-end workflows across the commercial deal cycle
Document how work moves through systems such as Salesforce, Marketo, Clay, 6Sense, SalesLoft, Gong, and Snowflake
Identify friction points and recommend improvements aligned with selling methodologies and governance stage-gates
Design AI-enabled workflows that are operationally sound and maintainable

Technical Documentation & Enablement

Produce living documentation explaining how AI agents operate, usage guidelines, assumptions, limitations, and troubleshooting steps
Maintain Agent Registers, Intake forms, and Specification templates
Write for both technical and semi-technical audiences
Contribute to enablement materials supporting AI adoption

Cross-Functional Collaboration

Partner with engineers, operations, enablement, and GTM stakeholders
Ask precise clarifying questions when requirements are incomplete
Communicate trade-offs, risks, and recommendations clearly
Exercise sound judgment in evolving technical environments

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!

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