Responsibilities & Activities:

Design, develop, and implement solutions using ServiceNow platform capabilities.
Collaborate with multi-functional teams to gather and understand business requirements.
Customize and configure ServiceNow applications based on business needs.
Develop and maintain ServiceNow workflows, forms, scripts, and reports.
Provide technical expertise and support for ServiceNow implementations.

Experience & Competency:

5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
Experience in Observability is a plus.
Experience in configuring ServiceNow workflows and forms.
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
Experience with User Management including groups, users, roles, ACLs, etc.
Excellent problem-solving and communication skills.
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
Participate in user acceptance testing (UAT) and assist with data migration activities.
Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..

Additional Skills:

Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
Strong understanding of IT service management (ITSM) principles is a plus.
Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
Excellent analytical and problem-solving skills.
Strong communication, collaboration, and interpersonal skills.
Ability to learn quickly and adapt to new technologies.
Eagerness to learn and contribute to a fast-paced environment.

Integration:

Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
Establish and maintain data integrations to ensure accuracy and consistency.
Generate and analyze reports related to Discovery, Service Mapping, and Event Management.

Ensure the organization is prepared for audits and regulatory inspections.

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