It Service Delivery, Analytical Abilities, Operational SLA KPI performance, Decision-making under pressure, ITIL or equivalent IT Service Management certification

Enterprise Architecture, It Project Management, Change Management, Itil, Application Development, Agile, Scrum, Lean, pmbok, Business Analysis, Risk Management, Service Management, Innovation and Emerging Technologies, Supplier Assessment and Evaluation, Resource Management Tools

z os , Internet Protocol (IP), Transmission Control Protocol (TCP), PCS, Networking Technologies, Systems Administration, Windows, Identity Management, Mobile Devices, Linux, Laptops, Email, Project management, Network Operating Systems, Disaster recovery plans, Document management systems, Enterprise server applications, Internet issues, Microsoft Office Suite