It Service Delivery, Operational SLA KPI performance, Decision-making under pressure, ITIL or equivalent IT Service Management certification, Analytical Abilities

Servicenow, Verint, STAC, DPA, ITIL Foundations

Enterprise Architecture, It Project Management, Change Management, Itil, Application Development, Agile, Scrum, Lean, pmbok, Business Analysis, Risk Management, Service Management, Innovation and Emerging Technologies, Supplier Assessment and Evaluation, Resource Management Tools