Taguig City, Metro Manila, Philippines

Customer Experience – KYC /

Full-time Employee /

Hybrid

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Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What You'll Do

Manage day-to-day e-KYC and KYB verification processes, handling hundreds of customer and business onboarding submissions daily.
Conduct thorough CDD/EDD on both retail and business accounts, ensuring completeness, accuracy, and compliance with internal and regulatory policies.
Assess and assign risk levels to customers and business entities, escalating suspicious or high-risk cases for further review.
Own the onboarding experience from a compliance lens, helping streamline and improve workflows for faster and safer customer activation.
Support the development and enforcement of internal KYC/KYB policies and procedures, ensuring operational consistency and regulatory alignment.
Identify pain points in the onboarding and verification processes; work with Product, Compliance, and
Engineering to implement process improvements.
Assist with audits and regulatory reporting related to onboarding and KYC/KYB activities.
Serve as a senior quality checker, mentoring junior analysts and monitoring adherence to SLAs and quality benchmarks.
Stay up to date with evolving AML/KYC regulations, fraud trends, and fintech compliance best practices.
Ensure the secure handling and protection of all customer and business data in line with privacy and confidentiality standards.
Perform other duties as assigned to support compliance, operational excellence, and business objectives.

What We Expect From You

1-2 years of experience in KYC and KYB, with strong exposure to e-KYC operations in a fintech, digital bank, lending companies, or high-growth financial services environment.
Demonstrated experience in customer and business onboarding, with a focus on high-volume operational environments.
Deep understanding of KYC/CDD/EDD frameworks, AML guidelines, and regulatory compliance requirements (preferably within the APAC region)
Familiarity with KYB documentation, entity verification, UBO identification, and risk profiling for businesses.
Bachelor's degree in Business, Finance, Legal Studies, or a related field
Excellent attention to detail and risk assessment skills.
Proficient in Google Workspace (Sheets, Docs, Slides); knowledge of onboarding platforms, CRM systems, or KYC tools is a plus.
Clear and concise communicator in both English and Filipino, able to explain compliance requirements to internal teams and customers.
Strong organizational skills, capable of multitasking under pressure in a fast-paced, high-growth environment.
Discreet, trustworthy, and committed to handling sensitive information with integrity. Amenable to shifting schedule (morning, mid-shift and graveyard shifts)

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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KYC Associate