The System and Network Engineer is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will manage a broad range of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, and provide comprehensive support to ensure business continuity and optimal performance.

The ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access tools, monitoring platforms, and ticketing systems is also required. A proactive approach to problem-solving and a strong capacity for working in a fast-paced, multi-client environment are essential.

Key Responsibilities:

Network and System Administration:

Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba
Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V
Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services
Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection

Security and Compliance:

Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions
Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices
Work with clients to develop and implement disaster recovery and business continuity plans

Support and Troubleshooting:

Provide Level 1 and Level 2 technical support for system, network, and application issues
Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations
Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems

Virtualization and Cloud Services:

Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers
Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure

Collaboration and Ticket Management:

Collaborate with internal and external teams to provide effective IT solutions and support
Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner
Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system

Monitoring and Reporting:

Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations
Provide regular reports on system performance, uptime, and security incidents to management and clients

Requirements

3+ years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies
2+ years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems
Expertise in Microsoft 365, Active Directory, and Azure cloud platforms, including advanced user and group management, permissions, and cloud services administration
In-depth knowledge of firewall technologies and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, with hands-on experience configuring and troubleshooting these systems
Strong proficiency in VMWare and other virtualization platforms, including virtual machine setup, maintenance, and performance tuning
Experience managing Windows desktop and server environments (20082022), with a strong understanding of patch management, updates, and system hardening
Proficiency with ticketing and remote management tools such as ConnectWise, Kaseya, ServiceNow, and other similar platforms
Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN configurations
Strong problem-solving skills, with the ability to work efficiently in a fast-paced environment and manage multiple client systems simultaneously

Preferred Qualifications:

Experience with monitoring tools and network management platforms for proactive system maintenance and issue detection
Familiarity with additional virtualization technologies like Hyper-V
Strong understanding of disaster recovery planning and implementation
Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP)

Benefits

Work From Home Setup Enjoy the comfort and flexibility of working remotely, helping you maintain a better work-life balance while staying productive.
Collaboration with Diverse Teams Work with professionals from different cultures and backgrounds, enhancing your communication skills and global exposure.
HMO Coverage Receive health insurance benefits to support your well-being and provide peace of mind.
Government-Mandated Benefits Includes SSS, PhilHealth, and Pag-IBIG contributions in compliance with local regulations.
Career Growth Opportunities Gain exposure to international standards, tools, and best practices that support your professional development

System & Network Engineer (Level-I) (Remote)