Join us and enjoy benefits designed to help you thrive:

Flexible hybrid work setup (1-2 days/month onsite reporting)
IT Equipment provided
HMO coverage starting from Day 1 for you and FOUR FREE dependents
Attractive retirement package with company matching
Life and Accident Insurance starting Day 1
24 Annual PTOs, additional 6 once you reach your 5th year with us
Competitive benefits with annual merit increase and incentives
Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

Set-Up: Hybrid (with 2-5x/month onsite reporting)
Location: UP AyalaLand Technohub, Commonwealth, Quezon City
Schedule: Nigh Shift (9:00PM - 5:00AM)

We are looking for a skilled and proactive Fabrication Engineering Support Specialist to join our team. This position focuses on supporting and enhancing fabrication processes and content applications/services. The Fabrication Engineering Support Specialist will work closely with content teams and infrastructure personnel to support systems through proactive monitoring, troubleshooting/corrective action, and escalation, ensuring all systems and applications are functional and aligned with business SLAs. While this role primarily supports on-premises environments, familiarity with cloud technologies is a plus.

Key Responsibilities:

Provide Level 1 and Level 2 on-call support for fabrication processes and content applications/services, quickly responding to incidents and service requests.
Manage and resolve issues related to fabrication processes and content applications/services, applying updates and performing system upgrades to ensure compliance, security, and reliability.
Schedule, coordinate, and implement changes to fabrication processes and content applications/services, following Change Management policies to minimize operational disruptions.
Perform system monitoring and proactively address potential issues to maintain optimal performance and system availability.
Recommend and implement process improvements to enhance the efficiency, security, and reliability of fabrication processes and content applications/services.
Collaborate effectively with cross-functional teams, including IT and infrastructure teams, to support project and operational objectives.

Requirements:

Education: Bachelor's degree in computer science, Information Systems, or a related field.
Experience: 35 years of experience in supporting data fabrication processes and content applications/services.
Technical Skills:
Proficiency in managing and supporting fabrication processes and content applications/services.
Familiarity with Linux and Windows operating systems.
Strong scripting skills (Bash, Perl, Powershell).
Experience with system performance monitoring, tuning, and capacity planning to support high availability.
Problem-Solving: Strong diagnostic and troubleshooting abilities, capable of resolving complex issues related to fabrication systems and content applications/services in high-pressure environments.
Communication: Excellent verbal and written communication skills, with the ability to convey technical information effectively to team members and non-technical stakeholders.
Certifications: Relevant certifications in fabrication processes and content applications/services are preferred; cloud-related certifications (e.g., AWS Certified Solutions Architect) are a plus.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Preferred Qualifications:

Willingness to learn and stay current with emerging technologies, including cloud platforms like AWS and Azure, though these are not currently required for this role.
Exposure to DevOps practices, CI/CD pipelines, and other configuration management tools.

Application Support Engineer - Kinaxis

Application Support Engineer

Application Support Engineer - Kinaxis

Application Support Engineer