About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking an experienced Claims Specialist with a strong focus on Accuracy reporting and Client Management to join our dynamic team. As a Claims Specialist you will be working with the Brokerage Team and play a crucial role in providing reliable services to our partners and clients reinforcing Igloo's position as a leader in the insurtech industry and advancing our mission of making insurance accessible and affordable across diverse markets.

Job Responsibilities

Facilitate the swift and accurate processing of insurance claims, keeping clients best interests in mind
Maintain detailed knowledge of our insurance products, applied claims procedures, and regulatory compliance matters
Proactively manage relationships with clients, maintaining high standards of customer service to ensure client satisfaction and retention
Assess, validate, and negotiate claims on behalf of clients to ensure fair, prompt, and accurate settlement
Communicate effectively with all parties involved in the claim process, including clients, insurers, loss adjusters, solicitors, and other third parties
Leverage insurance expertise to provide clients with insights and guidance on claims procedures, potential payouts, and policy details
Maintain accurate records of all communication, ensuring all claim documentation is kept up-to-date and complies with policy conditions and legal requirements
Participate and assist in preparing for client meetings and reviews related to claims management
Keep abreast of industry developments, remaining informed of any changes to insurance regulations and best practices

Requirements

Bachelor's degree or equivalent practical experience preferably from Accounting, Finance, or Business fields
2 to 3 years of experience claims handling roles within an insurance environment
Prior experience working in a high-growth environment, ideally with a mix of experience in MNCs and start ups
Critical thinking skills and growth mindset
A self-starter with hands-on experience
In-depth knowledge of insurance policies and claims handling processes
Excellent communication, negotiation, and relationship management skills
Proven ability to provide superb customer service under pressure while managing multiple tasks
Proficient in common computer applications, including Microsoft Office Suite
An insurance-related degree or professional certification is a plus
It's preferred, but not a strong necessity, to have a background in law or a similar field

Benefits

Comprehensive Health Coverage: HMO coverage starting Day 1, with free coverage for up to 2 dependents
Financial Rewards: 13th-month pay to ensure fair and rewarding compensation
Career Growth Opportunities: Annual performance appraisal to recognize achievements and support professional development
Inclusive Work Environment: Be part of a dynamic team committed to innovation and collaboration
Leave Benefits: Competitive leave policies to support work-life balance
Continuous Learning: Opportunities to enhance skills through training and development programs

Claims Specialist

US Medical Claims Specialist (AR Follow-up/RCM) - Day 1 HMO + Retirement Plan