Role Details

Location: Manilla, Philippines

Contract Duration: Full Time

Work Arrangement: Hybrid

Type of Support: IT Support

Work Schedule: Monday - Friday, 10am - 6pm US Mountain Time, some weekends

Expected Start Date: April 9, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let's build the future of customer experience together.

Welcome To Crescendo. Welcome To What's Next.

The Role

The Cloud Operations Engineer role is an individual contributor who is responsible for the planning, rollout, maintenance, inter-connectivity and troubleshooting of Crescendo's cloud platforms (such as Google Workspace, Slack, Jira, and others).

This is a technical role designed to include both collaborative business analysis with associates throughout the company and back-end technical work independently of, and in collaboration with, the IT, Security, and Engineering teams.

What You'll Do:

Effectively communicate complex concepts with vendors, customers, co-workers and management, both verbally and in writing
Engage with business partners to analyze opportunities and implement innovative process and technology solutions
Evaluate, implement, and support reference integration architectures between platform systems
Perform advanced administration and troubleshooting of Crescendo platform systems
Own the change management and configuration/maintenance processes for specific Crescendo network and cloud platforms
Strategize with the global IT manager on new platform/app initiatives, feature rollouts, and potential integrations between platforms
Collaborate with the information security team to ensure that platforms are secure and meet Crescendo standards
Monitor platforms and address availability and security issues as they arise
Assist the information security team in performing regular access audits and performs role & license changes as appropriate within each platform
Maintain documentation in Crescendo's Confluence wiki on platform management best practices, admin guides and troubleshooting guides
Train IT and security staff on platform administration best practices and standard procedures

What We Expect From You:

3-5 years of experience applying business analysis techniques and business process engineering
Some knowledge/experience with modern scripting languages
Good knowledge administering and configuring enterprise productivity or line of business platforms
Knowledge of modern SaaS platforms and cross-platform integrations
SDLC knowledge
Knowledge of and experience applying structured IT change management procedures
Strong business acumen and communication skills

Desirable (not required) technical knowledge:

Configuration/Management of SaaS platforms such as Google Workspace, Slack, Jira
Experience working with SSO and identity providers
Experience administering cloud platforms such as GCP, AWS

What You'll Get In Return:

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next
Take ownership: Bold choices with integrity at the core—that's how impact lasts
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [HIDDEN TEXT].

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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