Incident tracking system, Level 1 technical troubleshooting, Remote incident management

Technical Assistance, Troubleshooting

Sso, Mac Environments, Jira, Application Support, Desktop software applications, Support operations processes, zendesk, FTP troubleshooting and support, Troubleshooting, Technical support

FTP, Windows Server, email services, Gpo, Networking Concepts, Dns, Firewalls, DHCP, Vpn, SNMP, security concepts, registry, event logs, Active Directory, technical support principles, Web Protocols, file structures

support ticketing systems, automated test systems, Robotics, Embedded Systems, hardware software systems, CRM platforms, remote diagnostics tools, semiconductor-related equipment

Operating Systems, Ticketing system, Browsers, Technical support, Common software, Troubleshooting, Connectivity issues