Job Description – Inside Sales Executive

Company Name: Swastik Industrial Works

Industry: Stainless Steel Fasteners – Manufacturing & Trading

Job Location: Mumbai, Maharashtra

Department: Sales & Marketing

Designation: Inside Sales Executive

Experience Required: 2–5 Years (Preferably in B2B / Industrial Sales)

Working Days: Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Website: https://siwindia.com/

About the Company

Swastik Industrial Works is a leading manufacturer, trader, and supplier of stainless steel fasteners, serving various industries across India and international markets. With over four decades of industry experience, we specialize in providing high-quality fastening solutions to OEMs, industrial clients, and traders.

Key Roles & Responsibilities

1. Sales & Customer Relationship Management

Handle incoming sales inquiries through calls, emails, and other communication channels.
Maintain strong relationships with existing customers and develop new business opportunities.
Follow up with potential customers to convert inquiries into confirmed orders.
Understand customer requirements and recommend suitable products.

2. Lead Generation & Sales Conversion

Identify potential customers through online research, databases, and references.
Conduct regular follow-ups with prospects to generate business.
Work towards achieving monthly and quarterly sales targets.
Coordinate with Business Development Executives (BDEs) for lead conversion and customer follow-ups.

3. Quotation & Order Coordination

Prepare and share quotations based on customer requirements.
Coordinate with the purchase, inventory, and order processing teams regarding stock availability and pricing.
Follow up on pending quotations, purchase orders, and customer confirmations.
Ensure timely processing of customer orders.

4. Customer Support & Coordination

Address customer inquiries regarding product availability, pricing, and delivery schedules.
Coordinate with warehouse and dispatch teams for timely deliveries.
Follow up with customers regarding pending payments in coordination with the Accounts Department.
Resolve customer concerns professionally and efficiently.

5. Sales Reporting & Documentation

Maintain accurate records of customer interactions, inquiries, and sales activities.
Prepare daily and weekly sales reports for management.
Update customer databases and sales trackers regularly.
Track pending inquiries, quotations, orders, and follow-ups.

Required Skills & Qualifications

Graduate in any discipline; B.Com, BBA, or Engineering background preferred.
2–5 years of experience in Inside Sales, B2B Sales, Industrial Sales, or Sales Coordination.
Strong verbal and written communication skills.
Proficiency in MS Excel, email communication, and CRM software.
Good negotiation, follow-up, and customer relationship management skills.
Ability to handle multiple customer inquiries and work under deadlines.
Target-oriented mindset with strong problem-solving abilities.
Knowledge of stainless steel fasteners, industrial products, or hardware products will be an added advantage.

Key Performance Indicators (KPIs)

Monthly sales target achievement.
Number of inquiries converted into confirmed orders.
Lead follow-up and conversion rate.
Quotation turnaround time.
Customer retention and repeat business.
Accuracy and timeliness of sales reporting.