JD for Servicenow BA

The ServiceNow Business Systems Analyst (BSA) will play a key role in gathering, analyzing, and translating business requirements into functional specifications for multiple ServiceNow workstreams — including ITSM migration, SAM SaaS License Management, and HRSD module implementation. The ideal candidate will have a strong understanding of ServiceNow capabilities, hands-on experience with ITSM processes, and the ability to collaborate with cross-functional teams to ensure timely and quality delivery.

Key Responsibilities

Collaborate with business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow implementations and migrations.
Translate business requirements into functional stories and acceptance criteria for developers within Agile/Scrum environments.
Support migration activities from legacy instances — focusing on Service Catalogs, CMDB, and Inbound Actions under the ITSM scope.
Partner with architects and developers in the SAM SaaS License Management workstream to define requirements, validate workflows, and support license management configurations.
Work closely with HR and IT teams to support migration of existing custom-built HR service catalogs into the HRSD module.
Conduct UAT planning and execution, ensuring that functional requirements are met.
Act as a liaison between technical and functional teams, ensuring clarity and traceability throughout the delivery lifecycle.
Prepare and maintain process documentation, configuration guides, and functional specifications.
Support the Project Manager with planning, sprint reviews, and progress tracking.
Optionally serve as Scrum Master for HR Migration workstream — facilitating stand-ups, backlog grooming, and sprint ceremonie
Required Skills and Experience

5+ years of experience as a Business Systems Analyst or Functional Consultant on ServiceNow platform projects.
Solid understanding of ServiceNow ITSM modules (especially Service Catalog, CMDB, and Incident/Change/Request Management).
Exposure to HRSD and/or SAM (Software Asset Management) modules is highly desirable.
Experience in requirements elicitation, process mapping, and documentation using tools like Jira, Confluence, or equivalent.
Strong knowledge of Agile/Scrum methodologies.
Excellent communication, stakeholder management, and analytical skills.
Ability to work in fast-paced environments with tight delivery timelines.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM/HR/SAM.
Familiarity with ServiceNow migration projects (legacy to new instance).
Experience working alongside developers, architects, and PMs on large-scale ServiceNow programs.
ITIL Foundation certification preferred.

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