Job Description:

The Key Account Manager (KAM) under Corporate Accounts is responsible for managing and growing strategic corporate clients by acquiring new accounts, overseeing client onboarding, and maintaining strong relationships with Connect clients. This role requires a highly proactive and client-focused professional who can deliver tailored solutions, ensure seamless onboarding experiences, and foster long-term partnerships to maximize revenue and customer satisfaction.

Key Responsibilities

A. New Account Acquisition
Identify and develop new business opportunities within targeted industries and corporate sectors in the Philippines
Conduct comprehensive needs analysis and offer customized solutions to meet client requirements
Build and maintain a healthy sales pipeline to achieve or exceed acquisition targets
B. Client Onboarding
Lead and manage the end-to-end onboarding process for newly acquired key accounts
Coordinate with cross-functional teams (Operations, Customer Success, Technical Support) to ensure smooth service implementation and integration
Provide clients with necessary training, support, and resources during onboarding to encourage product adoption and satisfaction
C. Strategic Account Management
Develop account plans and strategies aligned with client business goals and company objectives
Advocate for client needs within the organization to ensure high service quality and satisfaction
Manage contract renewals, negotiations, and escalate issues as necessary to senior management
D. Handling Connect Clients
Serve as the main point of contact for Corporate clients, ensuring their needs and concerns are addressed promptly
Monitor client usage and engagement on the company's platform or connectivity services
Identify opportunities to upsell and cross-sell additional services based on client usage patterns and business needs
Work closely with product and support teams to troubleshoot and resolve client issues effectively
E. Reporting and Documentation
Maintain accurate and up to date records in CRM systems of client activities, sales pipeline, onboarding status, and account performance
Prepare and present regular reports on account growth, client health, and revenue forecasts to management

Minimum Qualifications:

Bachelor's Degree in Business, Marketing, Real Estate, Communications, or a related field
Minimum of 4 years experience in key account management, corporate sales, or client success roles, preferably within B2B environments
Knowledge of platform-based services, connectivity solutions and such
Proven track record in new account acquisition, onboarding, and managing high-value clients
Ability to manage multiple strategic accounts and complex projects simultaneously

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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