Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, providing solutions, and ensuring the smooth operation of applications. You will also have the opportunity to contribute to discussions aimed at improving system performance and user experience, making your role vital to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and document software issues to facilitate effective resolution. - Collaborate with cross-functional teams to enhance system functionality. - Provide training and support to end-users to improve their experience. - Monitor system performance and implement necessary adjustments. - Stay updated with industry trends and best practices to enhance service delivery. Professional & Technical Skills: - Required Skill: Expert proficiency in Kinaxis. - Strong understanding of software troubleshooting methodologies. - Experience with system monitoring tools and techniques. - Ability to analyze complex data sets to identify trends and issues. - Familiarity with application performance management tools. Additional Information: - The candidate should have minimum 2 years of experience in Kinaxis. - This position is based at our Manila office. Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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