This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description

As a Business Support Specialist Within BDS, You Will Contribute To a Number Of Activities To Support Our Global Database. You Will Have The Opportunity To

Develop technical knowledge of benefit plans and HR policies and practices around the world
Use and develop data, process, and project management skills

Key Activities Include

Learn and understand the benefits and HR policies and practices landscape of assigned countries by maintaining contents of BDS knowledge base
Process client submissions and data entry requests through checking of completeness and accuracy of data, preparing and sending queries, interpreting plan documents and client answers, and coordinating with stakeholders via email or phone calls
Manage and maintain the quality of survey questionnaires by reviewing content and ensuring the survey is aligned with the current country provisions, logging questionnaire changes on a timely manner, and coordinating with local country champions on necessary updates
Adhere to all approved process documents, workflows, templates, and training materials
Effective understanding and use of the various tools and platforms in the collection, processing, and reporting of data.
Coordinate and collaborate with the team on a daily basis to ensure quality and timeliness of work though sharing of ideas and best practices
Ensuring adherence to Excellence standards

Qualifications

The Requirements

Bachelor's degree preferred, preferably in a program with emphasis on mathematics or business
Proficiency in French and English languages is required
Proficiency in Microsoft Office (Word, Excel and PowerPoint); experience in databases would be an asset
Previous benefits or insurance experience a plus
Keen attention to details and commitment to excellence
Excellent written and verbal communication skills; ability to ask the right questions and seek help where appropriate n Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members n Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate n Structured problem solving and analytical thinking

WTW is an Equal Opportunity Employer

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Data Analyst, Benefits Data Source (Night Shift)

French Data Analyst, Benefits Data Source (Night Shift)