As a Branch Manager for City Savings Bank, you will oversee day-to-day branch operations, service delivery, and compliance with bank policies and regulatory requirements. Ensures strong operational controls, excellent customer experience, employee engagement, and achievement of productivity and sales targets while maintaining zero operational losses.

Key Responsibilities:

Operations, Compliance & Risk

Supervise daily branch operations in compliance with BSP regulations, bank policies, and Code of Conduct
Maintain zero operational losses through strong internal controls, audits, and risk management
Ensure timely resolution of audit findings and regulatory issues
Safeguard branch assets, cash, records, and security standards
Coordinate with internal auditors, BSP examiners, and regulators

Financial Performance & Sales

Drive operational efficiency, cost control, and productivity
Lead in-branch selling and telesales of bank products
Monitor and achieve branch and telesales targets

Customer Experience

Ensure high service quality and adherence to service standards
Manage customer complaints and feedback within prescribed timelines
Maintain strong relationships with key stakeholders and partners

People Management

Lead, coach, and develop branch officers and service staff
Conduct regular meetings, performance reviews, and staff briefings
Ensure proper staffing, training, rotation, and discipline

Qualifications

College graduate of any business course
At least 3 years of banking experience in a supervisory role in branch operations
Strong leadership, people management, and coaching skills
Excellent marketing, interpersonal, and communication skills
Proficient in oral and written communication, including the local dialect

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