Number of Openings: 1

Are you an excellent communicator with a passion for connecting with people and driving results We're looking for a Home-Based Telemarketer to support our U.S.-based client in managing customer relationships, generating leads, and ensuring an exceptional customer experience. In this role, you'll make outbound calls, handle inbound inquiries, and maintain accurate customer data to help our client's business grow.

REQUIRED CORE COMPETENCIES

Effective Communicator: Demonstrates strong English communication skills, both verbal and written, with the ability to engage customers confidently and professionally.
Customer-Centric Mindset: Maintains a strong service orientation and builds trust through empathy, responsiveness, and reliability.
Results-Driven: Proactively seeks opportunities to meet or exceed targets and improve performance.
Analytical & Problem Solver: Demonstrates sound judgment, active listening, and quick resolution of customer inquiries.
Organized & Efficient: Manages multiple tasks while maintaining accuracy and meeting daily call goals.

WHAT YOU WILL DO

Managing leads, creating and updating opportunities, and maintaining accurate CRM data.
Calling provided leads, upcoming job sites, and existing clients
Gathering project details (start dates, contacts, scope) using ZoomInfo
Accurately pass qualified opportunities to sales representatives
Provide basic pricing or quotes when appropriate using approved guidelines
Calling existing customers to promote additional services beyond dumpster rental
Identifying and researching new contacts using ZoomInfo and defined target markets
Sending outbound emails during off-peak hours using provided scripts
Assisting with refining and creating call and email scripts

WHAT WE LOOK FOR

Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 2-3 years of direct Promotional, Customer Service, or Telemarketing role.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficient in using ZoomInfo, with at least 1 year of experience.
Comfortable using CRM systems, data tools, and email platforms
Texas market experience strongly preferred
B2B outbound calling background required
Intelligent, articulate, and able to think on their feet on live calls
Confident communicating with U.S.-based clients

WHAT WE OFFER

Salary Range: PHP 35,000 - 40,000
Industry: Recycling and Dumpster Rental
Job Type: Full-time
Work Shift: 8 AM - 5 PM CST (USA)
Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

Competitive salary package
Permanent work-from-home setup
Company equipment provided
Internet stipend upon regularization
HMO coverage
PTO credits and service incentive leaves
Professional development and training programs
A people-centered company culture focused on personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States in discovering the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders in their search for superstar team members.

If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. LET'S GROW!

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