Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)

Work From Home | Full-Time | AU Hours | PH-Based

About The Role

We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support.

This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment. You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.

Key Responsibilities

Customer Support

Respond to product enquiries via phone, email, and online channels
Support after-hours customer enquiries as needed
Provide after-sales support and resolve customer concerns
Assist customers with product questions and recommendations

Order Management

Process customer orders accurately and efficiently
Manage order tracking and provide shipment updates
Coordinate delivery scheduling and customer communication
Support issue resolution relating to orders, returns, and fulfilment

Customer Experience Support

Ensure a seamless customer journey from enquiry through delivery
Handle escalations professionally and maintain customer satisfaction
Support continuous improvements in customer service processes

Requirements

2–3 years supporting Australian customers
Experience in customer support, order management, or e-commerce support
Superior written and verbal English communication skills
Strong attention to detail and customer-first mindset
Ability to work independently in a remote environment
Genuine interest in fitness / weight training / gym equipment (important)
Must be able to demonstrate basic knowledge of gym equipment during interview

Systems & Tools

CRM / Customer Support Platforms
Order Management Systems
E-commerce Platforms (preferred)
Microsoft Office / Google Workspace

Customer Support & Order Management Specialist | AU Fitness Industry (Remote)