3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Collaborate with innovative 3Mers around the world

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to workat, and its leaders, will support and guide you. With awide varietyof people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The impact you willmakeinthis role

As aCustomer Service Representative,you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world.Here, you will make an impact by:

Responsibilities include but are not limited to:

You willleadcustomer satisfaction through proactive customer interactions via the phone, email and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues.

You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.

You will implement change and process improvements by collaborating internally with your teamand other internal areas such assales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs.

You will build strong customer relationships by understanding their order patterns, actively listening to their needs, thenusing that to find creative solutions to complex issues and inquiries. Adaptive communication is key whilebalancingongoing issues, activities and priorities.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

Bachelor's degree or higher (completed and verified prior to start)AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment

Additional qualifications that could help you succeed even further in this role include:

Possess a bachelor's degree or higher (completed and verified prior to start)

Six (6) years of experience with a customer service role

Experience in ERPand CRM systems (SAP and Salesforce)

Experienced with cross-functional project leadership preferred

Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers

Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems

Ability to follow through with commitments and show concern for the needs of others

Excellent oral and written communication, including presentation skills

Clear and conceptual thinking ability excellent judgment and discretion

Prefers to stay busy with a full workload and enjoys meeting challenges

Ability to handle work-related stress handle multiple priorities simultaneously and meet deadlines

Work location:

This role follows an on-site working model, requiring the employee to work at least four days a week in the office.

Travel: May include up to5% domestic/international

Relocation Assistance:Notauthorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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