Job Objective:

This role requires exceptional organizational skills, operational awareness, and the ability to manage fast-paced, complex workflows. The EA acts as a strategic partner to the COO—handling communication, coordination, executive scheduling, reporting, and cross-departmental alignment.

Duties and Responsibilities

2.1. Executive Support & Administration

Manage the COO's calendar, travel, and daily agenda across multiple time zones.
Screen, prioritize, and respond to emails, calls, and internal communications.
Prepare meeting briefs, presentations, and operational summaries.
Support daily executive decision-making by ensuring timely access to information.

2.2. Operations Coordination (Multi-Unit Restaurant Environment)

Track branch performance reports (sales, labor, food cost, compliance, guest satisfaction).
Coordinate follow-ups with Group Heads, SRM, and Store Managers.
Assist in compiling KPI dashboards and review materials for weekly/quarterly operations meetings.
Maintain oversight of project timelines (openings, remodels, audits, marketing rollouts).

2.3. Cross-Department Support

Serve as liaison between the COO and departments: Operations, HR, Training, Marketing, Supply Chain, Finance.
Ensure teams receive clear direction and deadlines from the COO.
Draft memos, SOP summaries, and internal announcements.

2.4. Project & Process Management

Manage special initiatives such as system rollouts, menu updates, or operational audit programs.
Track action items from executive meetings and ensure accountability across teams.
Support development of process improvements for efficiency and consistency across 100+ branches.

2.5. Communication & Stakeholder Management

Represent the COO in internal and external communications when needed.
Maintain strong relationships with regional leadership and key vendors.
Assist in preparing communication for franchisees (if applicable).

2.6. Confidentiality & Executive Judgment

Handle sensitive operational, financial, and personnel information with absolute discretion.
Provide strategic insight when appropriate; anticipate COO needs and challenges.
Key Competencies/Technical Skills and Knowledge

3.1 Proactive, solution-oriented, and able to anticipate needs.

3.2 Highly organized with strong attention to detail.

3.3 Professional, mature, and able to function with minimal supervision.

3.4 Fast learner with operational intuition.

Qualifications

4.1 Bachelor's degree in Business Administration, Hospitality Management, Operations Management,

Communications, or related fields.

4.2 A Master's degree or additional certifications (e.g., Project Management, Operations, Executive Assistant Certification) is an advantage but not required.

4.3 3–5 years of experience as an Executive Assistant, Administrative Manager, or Operations Coordinator.

4.4 Experience supporting C-level executives (COO, CEO, or Operations Director) is strongly preferred.

4.5 Experience in multi-branch retail, restaurant, food service, or hospitality operations is a significant advantage.

4.6 Proven history of handling high-volume, fast-paced, multi-stakeholder operations.

Working Conditions

5.1 Willing to be assigned in other areas, do field work, and travel to provincial branches as needed

WORK LOCATION: STO.DOMINGO, QUEZON CITY

WORK SCHEDULE: 5 days work-week

SALARY: 50,000

Executive Assistant to the CEO