QUALIFICATIONS:

Must be a graduate ofBS or MS in Chemistry
Licensed Chemist
58 yearsof experience managing laboratory operations inFood, Environmental, or Hardlinessectors
Proven experience in coordinatingcross-functional teams, includingQA/QC, R&D, Production, Safety, and Regulatory
Strong background inoperations and administration, including:
Budgeting and resource planning
Scheduling and long-range capacity planning
Vendor management and coordination with internal stakeholders

DUTIES AND RESPONSIBILITIES:

1. Operational Leadership & Compliance

Partner with Tower Leads to ensure effective execution of operational processes, regulatory compliance, and customer satisfaction.
Oversee the end-to-end laboratory workflowfrom test request intake to final report deliveryensuring alignment with internal standards and external regulatory requirements.
Enforce adherence to good laboratory practices (GLP), safety protocols, and housekeeping standards.

2. Financial & Business Management

Manage the Profit & Loss (P&L) of assigned business lines to maintain profitability and cost efficiency.
Approve and monitor inventory levels and capital expenditures, ensuring optimal resource utilization.
Support business development initiatives by conducting project assessments, feasibility studies, and cross-functional collaboration with sales and marketing to meet revenue targets.

3. People Leadership & Development

Lead, manage, and support laboratory teams to ensure high levels of productivity, quality, and employee engagement.
Conduct regular performance evaluations, identify skill gaps, and facilitate appropriate training and development programs.
Promote a culture of accountability, collaboration, and continuous improvement within the team.

4. Customer Engagement & Technical Support

Serve as the primary point of contact for technical support, resolving client issues and addressing service requirements.
Build and sustain strong client relationships through consistent delivery of high-quality, accurate, and timely services.
Conduct technical training sessions and company presentations for clients as needed.

5. Continuous Improvement & Innovation

Monitor laboratory performance metrics and operational outcomes to identify areas for improvement.
Stay abreast of industry trends, technological advancements, and regulatory changes; ensure best practices are adopted and shared across teams.
Lead operational excellence and quality improvement initiatives to enhance turnaround time, service quality, and customer satisfaction.

6. Strategic Planning & Vision

Develop and implement strategic goals and long-term plans for laboratory operations and growth.
Ensure that operational strategies are aligned with the broader business objectives to drive sustainable success.

7. Other Responsibilities

Perform additional duties as assigned by the Managing Director, contributing to the overall success of the organization.

Operations Manager

LABORATORY OPERATIONS MANAGER (Food Testing)