Performance coaching, Quality standards, Healthcare Compliance, Quality Auditing, Call quality evaluation

UB04 forms, medical billing AR collections, UB Claims, calling insurance Payer for claim status and payment disputes, EPIC SYSTEM, Healthcare Account Receivable Collections

Microsoft Excel, Data Analysis, Microsoft Powerpoint, Root Cause Analysis, Performance Analysis, Dashboard creation, Reporting

New hire Nesting support, Targeted analysis, Transaction Monitoring, Ms Office Applications, Calibrations and Call Listening, Flagging behaviours, Reporting

Reporting Tools, Quality management principles, Problem-solving skills, Auditing methodologies, Quality monitoring systems, Scorecards, Feedback discussions, Calibration sessions, Quality audits, Performance evaluation processes

compliance monitoring , process auditing , Root Cause Analysis, Quality Management Tools and Methodologies, Fmea, Documentation, ISO 9001 Standards, Six Sigma, Capa

roadside assistance , Dashboards, quality assurance, Reporting Tools, customer service, evidence-based assessment, Dispatch, scorecards, call recording, Quality Monitoring, coaching insights, CRM case management, contact centre operations

Quality Analyst, US Registered Nurse License, Process Improvement, Process Management

New hire Nesting support, Targeted analysis, Transaction Monitoring, Calibrations and Call Listening, Flagging behaviours, Reporting