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Job Description:

Improve Chatbot user experience through strategic initiatives on enhancing AI models and solutions

Conduct thorough analysis of Chatbot KPIs and OKRs to identify areas of improvement
Manage and prioritize initiatives that drive user experience improvement (i.e., allocate team resources effectively, create roadmaps and targets)
Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiatives
Deliver tangible outcomes thr

Chatbot Lead - Customer Service