Job Description: Real Estate Customer Service Representative (CSR)

Position Overview

The Real Estate Customer Service Representative (CSR) serves as the first point of contact for clients, prospects, and partners. This role is responsible for handling inquiries, providing property information, assisting with documentation, and ensuring a seamless customer experience throughout the real estate transaction process. The CSR acts as a bridge between clients and the sales team, maintaining professionalism and empathy in every interaction.

Key Responsibilities

Client Communication

Respond to phone calls, emails, and chat inquiries regarding property listings, availability, and services
Schedule property viewings and coordinate with agents or brokers

Documentation & Records

Assist clients with completing forms, contracts, and other real estate documentation
Maintain accurate records of client interactions and transactions in CRM systems

Customer Support

Provide guidance on property purchase, rental, or investment processes
Address client concerns and escalate complex issues to the appropriate department

Sales Assistance

Support the sales team by preparing client presentations, property details, and promotional materials
Follow up with leads to ensure timely communication and conversion

Market Knowledge

Stay updated on property listings, pricing trends, and real estate regulations
Share relevant information with clients to help them make informed decisions

Qualifications

Education & Experience

Bachelor's degree in Business Administration, Marketing, Real Estate Management, or related field (preferred)
At least 1-2 years of experience in customer service, sales support, or real estate industry

Skills & Competencies

Excellent verbal and written communication skills in English (Filipino proficiency is a plus)
Strong interpersonal skills with the ability to build rapport and trust with clients
Knowledge of real estate processes, property documentation, and industry terminology
Proficiency in MS Office, CRM platforms, and digital communication tools
Ability to multitask, prioritize, and work in a fast-paced environment