User Acceptance Testing, Functional Specifications, User Stories, Salesforce Service Cloud, Salesforce Sales Cloud, five9, Process flows, Basic understanding of APIs, Salesforce CTI connectors, CRM integrations

Sql, Ms Excel, Data Analytics, Data Visualization, Hadoop, Tableau, Salesforce Crm, report building, Commission Auditing, Financial Sales Operations, Process Optimization, AI Literacy

Scrum, Agile, Salesforce Administration, Salesforce Configuration, requirement gathering, Solution Design, Salesforce implementations, Business Process Mapping, Salesforce Sales Cloud, reporting dashboards, Data Analysis

SAP, Confluence, Power Bi, Agile Methodologies, Excel, JIRA, Sql, Data Analysis, project management principles, Jd Edwards, ERP systems

Salesforce Crm, Agile Methodology, Requirements Gathering, User Training, System Integration, Data Analysis, Project Management, Business Analysis, Stakeholder Engagement, Process Mapping

Predictive Analytics, Power Query, XLOOKUP, Lucidchart, cost-benefit analysis, Lean Six Sigma Yellow Belt, AI-assisted tools, Visio, enterprise performance dashboards, Excel Pivot Tables