About the Role

The AR Finance Manager is responsible for leading the Accounts Receivable function across multiple sales channels including Retail, e-Commerce, and B2B. This role oversees the end-to-end order-to-cash process, ensuring accurate sales reconciliation, collections, dispute resolution, month-end closing, audit compliance, and stakeholder management. The ideal candidate is a hands-on leader with strong analytical skills and experience in high-volume retail environments.

The role will lead the Accounts Receivable teams while working closely with Retail Operations, Marketing, IT, and Finance teams to support the business.

Key Responsibilities

Lead, coach and manage the Accounts Receivable team across Retail, e-Commerce, and B2B channels.
Oversee end-to-end sales-to-cash processes, including sales reconciliation, collections, payment matching, and dispute resolution.
Ensure timely and accurate reconciliation between POS, online platforms, payment gateways, banks, and ERP systems.
Monitor AR aging, collections performance, and cash flow while minimizing overdue balances and bad debts.
Manage month-end, quarter-end, and year-end closing activities related to revenue and receivables.
Prepare AR analysis, reconciliations, and management reports.
Lead internal and external audit activities while ensuring compliance, robust internal controls, and timely, accurate financial reporting.
Partner with Operations, e-Commerce, IT, and Finance stakeholders to resolve issues and improve processes controls, and SOPs to enhance efficiency and reduce risk.
Drive continuous improvement by leveraging technology, automation, and innovative solutions to enhance efficiency, strengthen controls, and simplify processes.
Foster a resilient and high-performing team while driving innovation, process optimization, and technology adoption to support business growth and operational excellence.

Qualifications

Degree in Accounting, Finance, or related discipline; professional qualification is an advantage.
Minimum 5 years of finance/AR experience with at least 3 years in a managerial role.
Strong experience in Retail, FMCG, Supermarket, e-Commerce, or high-volume transaction environments.
Solid knowledge of Accounts Receivable, Order-to-Cash (O2C), revenue reconciliation, collections, and financial closing.
Experience managing audits, internal controls, and stakeholder relationships.
Experience with SST and e-Invoicing requirements.
Experience in process improvement, automation, or reporting tools such as Power BI.
Proficient in ERP systems and advanced Excel skills.
Strong analytical, problem-solving, communication, and people management skills.
Hands-on, detail-oriented, and able to thrive in a fast-paced environment.
Highly organized with strong attention to detail and the ability to manage multiple priorities.
Proactive, independent, and results-oriented with a strong sense of ownership.

Accounts Receivable Manager