The Tele Interview team coordinates and conducts medical interviews with clients applying for life insurance. The tele-interviewer collects confidential information about the client's medical history and lifestyle. Successful candidates will join a new team composed of high-energy individuals with a passion of delivering excellent customer service.

Specific Accountabilities:

The Tele-Interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle).

As a key touch point with the client, responsibilities include:

completing the tele interview,
arranging for calling back with clients that are not available,
informing the advisor of updates on the case using CSW and/or over the phone
answering the client's questions about the next step of the process up to transferring the client to other units upon request.

Qualifications and Competencies Required:

Bachelor's degree (any medical or health allied course)
At least 1.6 years solid experience with a complex and metrics-driven account (proven longevity in a company)
Knowledge on insurance and related products
Knowledge of medical terminology (medical conditions, medicines, etc.)
Excellent communication skills (oral and written)
Excellent reading skills and comprehension
Experience in Outbound/Healthcare campaign is a plus
Good interpersonal skills
Communicate effectively, both verbally and in writing
Demonstrate active listening skills
Understand the client and create an exceptional experience
Demonstrate creativity and initiative in a continuous improvement approach
Flexible and adaptable to changing priorities
Demonstrate professionalism and commitment to confidentiality
Ability to effectively manage workload

Tele-Interviewer (Mandarin English speaker)

Tele-interviewer (Mandarin Bi-lingual)