Job Purpose

We are looking for a Creative Director to lead our Copy and Graphics Teams. You will ensure all creative output especially email and SMS is high quality, on-brand and performance-driven. This role bridges creative and strategy, so you will need to speak both design and copy, while guiding the team and translating ideas clearly to clients and internal stakeholders. Strong leadership, creative judgment and hands-on Klaviyo experience are key.

Most of our clients are in North America and Australia, so timezone flexibility is required.

KPIs (Key Performance Indicators)

The success of this role will be measured primarily by client satisfaction and performance results of our creative output, especially through email and SMS channels :

KPI #1: Copywriting Quality Score (Client-rated)
KPI #2: Graphics Quality Score (Client-rated)
KPI #3: Client Overall NPS Score
KPI #4: Email Marketing Revenue Generated
KPI #5: SMS Marketing Revenue Generated

Key Accountabilities

Ensure Creative Quality - Oversee the quality of all copy and design output to meet client expectations
Lead and Grow the Creative Team - Manage, guide, and develop both the Copywriting and Graphics teams through clear direction, mentorship, and hiring support
Deliver High-Performing Campaign - Drive the creation of on-brand, high-converting Email and SMS content
Bridge Strategy and Creative - Align copy and design efforts with client goals and strategy teams
Support Account Performance - Work with Account Managers to achieve client revenue and engagement targets
Handle Client Escalations - Address creative-related client concerns professionally and efficiently
Optimize for Mobile - Ensure all creative assets are mobile and dark mode friendly
Use Klaviyo & HTML/CSS - Leverage Klaviyo features and apply basic HTML/CSS for email builds

Key Qualifications

8+ years of overall experience, with at least 5+ years in DTC eCommerce Email, SMS, and CRM Marketing (experience with the North American market is a strong plus)
Relevant competency and experience in branding, graphic design and copywriting
Familiar with the internet marketing industry
Fluent with HTML and CSS Coding
Confident and comfortable with communicating with clients across different geographies and timezones
Willing to take part in a paid assessment (to be confirmed)
Portfolio of past work and references to be made available

Enjoy These Benefits

Full-time Remote Work Setting
Paid Time Off (30 days annually)
Observance of Public Holidays
Internet Allowance
Health and Wellness Allowance
Maternity and Paternity Benefit
Loyalty Rewards
Performance-based Incentives and Bonuses
Outcome-focused Environment

GET IN TOUCH

We encourage you to stay connected with us and follow our social media pages for the latest updates and future job opportunities at Chronos Agency :

LinkedIn
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YouTube
Glassdoor

We would like to emphasize that all matters related to job openings are conducted exclusively through our official channels. We urge you to exercise caution with any unofficial or suspicious correspondence. If you have any concerns, please do not hesitate to reach out to us directly.

?? BEWARE OF RECRUITMENT SCAMS! ??

We have been made aware of scammers impersonating Chronos Agency recruiters, promising jobs in exchange for money. Please note that Chronos Agency never asks for payment at any stage of the hiring process. Official communication is only done via our verified job platforms.

If you receive any suspicious messages, do not engage and report them immediately. Stay vigilant and apply only through our official channels!

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