Software Development Lifecycle (SDLC), service level agreements (SLAs), It Project Management, customer vendor management, resource forecasting and planning, patch monitoring and remediation, vulnerability remediation, process improvement methodologies and tools

atlassian , Servicenow, ITSM Platforms, ITIL Foundation v3 v4 or higher, Remedy

Cloud, Euc, Reports, Network Security, Itil Processes, Operational documentation, Sops, Service Desk, Runbooks, Infrastructure

Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Customer-Facing Technical Roles, Telco Network Infrastructure

Software Updates, service performance monitoring, stakeholder communication, maintenance strategies, Crisis Management, Spare Parts Management, customer service KPIs

task completion , service level agreement , Cybersecurity, Service Delivery, Itil Service Management, Computer Engineering, Information Technology, mentors team members, Customer Centric Solutions, Cybersecurity Engineering, ensure service performance, monitoring SLAs, Service Management, System Upgrade, Liaise With Technical Teams, Industry Experience, Resource Planning, Performance Management

service delivery, Project Delivery, Customer Management

Service Delivery, Client Relationship Management, Service Delivery Operations, Customer Success Management, Account Management

Incident And Problem Management, It Service Management, Client Management, Documentation and reporting skills, It Governance, Service Desk Technical Support, SLA KPI management, Infrastructure Operations, Commercial awareness and understanding of IT contracts