ABOUT DXC

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

SMART FIRST MESSAGING

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.#DXCSMARTFirst

JOB DESCRIPTION

Project Description:

As a Senior D365 CE/PP Technical Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service), Power Apps (model-driven and canvas), Power Automate, and Power Pages Portal. You will provide exceptional support to our customers, focusing on resolving incident tickets efficiently and effectively to ensure smooth operation and optimal performance their systems.

Beyond reactive support, the role emphasizes a proactive approach to customer engagement where they will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes. Building strong partnerships with our customers, will assist them in achieving their overarching long-term strategies and business objectives.

Responsibilities:

Incident Resolution: Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions.

Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.

Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities.

Technical Expertise: Utilize deep technical knowledge to support the design, development, and implementation of solutions.

Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor.

Continuous Improvement: Stay current with the latest developments in Microsoft technologies, continuously seeking opportunities to enhance your skills and knowledge.

Provide advanced support and consultancy for D365 CE (Sales and Customer Service), ensuring clients maximize the value of their investment.

Develop and maintain model-driven and canvas apps using Power Apps, tailoring solutions to meet specific business requirements.

Design, develop, and troubleshoot workflows and automations using Power Automate to streamline business processes.

Implement and support Power Pages Portal to enhance customer interactions and engagement.

Work closely with cross-functional teams, including developers, project managers, and business analysts, to deliver comprehensive solutions.

Mandatory Skills Description:

Qualifications:

Bachelor's degree in Information Technology, Business, or a related field.

Key Skills and Technologies:

7+ years experience of a Technical Consultant in D365 CE (Sales / Customer Service) and/or Power platform (PowerApps, Power Automate, Power Pages)

Extensive experience with Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service).

Dashboards, Forms, Tables, Fields and Views

Business Process Flows

Security models in Dynamics 365/Power Platform using Security Roles, Business Units, Teams and Field Level Security

Proven expertise in developing model-driven and canvas apps using Power Apps.

Strong knowledge of Power Automate for business rules, workflow and automation design.

Experience with Power Pages Portal configuration and management, including the configuration of Web Forms, the configuration of Web Roles and Permissions, and the basic customisation of templates

Are capable of supporting data migration and importation of data into the platform

Fully understand how Dynamics 365 and the Power Platform fit into the broader Microsoft 365 ecosystem

Excellent problem-solving skills and the ability to troubleshoot complex issues.

Strong communication and interpersonal skills, with the ability to build and maintain client relationships.

Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Microsoft certifications in D365 CE, Power Apps, Power Automate, and Power Pages Portal are highly desirable.

Experience developing in a Cloud environment, working with DevOps practices

Experience developing custom plugins, custom workflows and power automate

Development background and experience in HTML, CSS, JavaScript, custom Plug-Ins, custom Workflows and Power Automate

Familiar with Azure DevOps or similar and ITSM processes and systems:

Visual Studio Code/DevOps/Power Apps Desktop

Nice-to-Have Skills Description:

Familiar with .Net, Azure Functions and Logic Apps beneficial

Languages:

English: C1 Advanced

What awaits you in DXC:

Health Insurance (HMO) for you and dependents upon hiring
Life Insurance coverage from day 1 of employment
15 - 20 Days Vacation and 15 Days Sick Leave
Expanded maternity leave up to 120 days and Maternity Benefits
Expanded paternity leave up to 30 days
Non-Taxable Allowance (De-minimis)
Company-sponsored trainings upskilling, and certification
SMART First Working Arrangements
Healthy and Encouraging Work Environment
Recognition and Pay for Performance Culture
Supplemental Pay (Standby/Shift)
Retirement Program
Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.

We are DXC.

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