Risk Assessment, Data Analysis, Project management, Strategic Sourcing for Wafer Test and Final Test

Identity Access Management, Prince2, Ceh, Oscp, Agile, Cism, Business Continuity Disaster Recovery, Cisa, Threat Vulnerability Management, Pmp, Cissp, Cybersecurity Management programs, Data Protection Privacy, Incident Detection Response

Power Bi, Microsoft Office, automation, AI tools, project management, Resource Management, Commercial Awareness, consulting operations, data-driven decision-making, RM systems, Workforce Planning, capacity reporting

Customer Success, Data-Driven Decision Making, Inbound Sales, Regional Strategies, Outbound Sales, Digital Sales, Funnel Management

Product Management, Risk Assessment Frameworks, Data Monitoring Systems, Spot Futures and Options Trading

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Data Analytics, External audits, Forecasting, Performance management, Compliance, Internal Controls, Financial Planning, Financing arrangements, Treasury, Reporting enhancements, Process Automation, Corporate Governance, banking relationships, Budgeting, Performance Analysis, Financial reporting, Tax governance, Risk management, Business Partnering

Microsoft Excel, UAT System testing, Digital campaign management, Project management, Powerpoint, Data statistical skills, Customer marketing