Company Description

Why Join Us

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

About WNS:

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Must have good problem solving, decision making & analytical skills.

Manages team performance.

Provide effective coaching and constructive feedback to subordinates.

Performs administrative tasks for Operational support.

Lead teams into achieving metric goals, complete monthly deliverable and tasks

Qualifications

Active PRC and/or USRN License

Must have at least 2 years experience as Operations Supervisor/Manager in a BPO setting preferably handling a healthcare account

Additional Information

Benefits and Company Perks:

Structured career path
Growing and expanding team – more internal career progression opportunities for all
Safe work environment
Free HMO Coverage from Day 1, including your dependents
Skills Training opportunities
Paid Leaves
Annual appraisal

Healthcare Support Roles - Operations Supervisor / Manager (PHRN / USRN)