Job Description:

Job Overview:

Lead the performance management and continuous improvement of OP operations by driving key operational metrics. The role focuses on identifying operational gaps, enforcing compliance standards, and executing targeted interventions-including training, audits, and performance reviews-to uplift underperforming hubs.

Act as the bridge between internal SPX teams and external OP partners to ensure alignment on operational standards, enhance visibility and accountability in parcel handling, and sustain a high-quality end-to-end delivery experience for buyers and sellers.

Key Responsibilities:

Monitor and analyze key operational performance metrics (CFR, DSR, LMWT, Loss, RTS) across assigned hubs, ensuring targets are met and sustained
Identify performance gaps and operational inefficiencies, and develop data-driven action plans to address underperformance
Conduct regular performance reviews with OP partners providing clear insights, accountability, and corrective actions
Lead and execute operational interventions such as process improvements, deep-dives, and root cause analysis to drive metric uplift
Ensure strict adherence to SOPs, compliance standards, and parcel handling protocols across all hubs
Facilitate training, coaching, and capability-building initiatives for OP teams to improve operational execution and consistency
Perform regular audits and site visits to validate process compliance and identify on-ground improvement opportunities
Track and report performance trends, risks, and key insights to stakeholders, enabling timely decision-making
Support implementation of new initiatives, tools, and process enhancements to improve operational efficiency and service quality
Act as the main point of contact between SPX and OP partners, ensuring alignment, transparency, and strong working relationships

Requirements:

Educational Background:

Bachelor's degree or higher in related fields.

Experience Requirement:

Background in operations and logistics
Experience in Vendor Management

Knowledge and Skills:

Project Management and Continuous Improvement
Has held a leadership role in a division or team, within a logistics or hub environment.
Experienced in e-commerce fulfillment
Strong understanding of end-to-end logistics and e-commerce operation
Proficiency in analyzing operational metrics and translating data into actionable insights
Intermediate to advanced proficiency in Microsoft Office (Word, Excel and Powerpoint)
Comfort with ambiguity, principled negotiation, strong emotional intelligence, and understanding of hub-operations P&L drivers.
Strong attention to detail, especially in monitoring performance and ensuring process compliance
Willingness to travel for site visits and operational audits as needed

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