Excel, Workday, Disciplinary and grievance processes, Powerpoint, Employee Relations, Philippines labor law, Employee on-boarding and offboarding, Hr Operations, Performance Improvement Plan process, Ms Word, Benefits Administration

Experience in BPO facilities management, Analytical problem-solving, Stakeholder Management, Process-improvement, Experience managing a satellite office or EOR vendor relationship, Knowledge of Philippine labour law and statutory requirements, Performance-management, Client-service skills, Shared Services, Bachelor’s degree in Business Operations Management or a related field, Written and verbal English communication, Operations service delivery

shrinkage , Excel, Ms Office, occupancy rates, ACD platforms, FCR, workforce management tools, Crm Systems, AHT

process efficiency , Ms Excel, Slas, vendor management, Operations Leadership, Cost Optimization, performance management, KPIs, Analytical Skills, service delivery metrics

People Management, Selling Skills, Branch Operations, AMLA, Stakeholder Management, Kyc, Customer Service Management, Product Knowledge, Market Intelligence, Sales Compliance

Ms Excel, Warehouse Management System