Role Summary

We're seeking a seasoned SAP Consultant with 4+ years of hands-on experience supporting global enterprise environments. The ideal candidate has a strong foundation in production monitoring, incident/problem support, and has completed at least one end-to-end (full-cycle) SAP implementation. You'll partner with cross-functional stakeholders to stabilize operations, optimize processes, and deliver change with measurable business impact.

Key Responsibilities:

Operations & Monitoring

Perform daily/weekly monitoring of jobs, interfaces (IDocs, BAPIs, APIs), batch processes, and system health.
Proactively address performance bottlenecks, data inconsistencies, and integration failures; raise and track defects.

Application Support

Own L2/L3 incident resolution, root-cause analysis (RCA), and problem management with clear SLAs.
Manage service requests, change requests, and minor enhancements using ITSM tools (e.g., ServiceNow, Jira).

Implementation & Enhancements

Lead/participate in at least one full-cycle implementation
Create and maintain functional specs (configuration rationales, and test scripts; coordinate with developers for WRICEF objects)

Stakeholder Collaboration

Work with business process owners, integrations, security, and basis teams
Translate business needs into SAP best-practice configurations and data models; recommend process improvements.

Documentation & Governance

Maintain configuration documents, operating procedures (SOPs), KT packs, and knowledge base articles.
Adhere to change control, transport management, and audit/compliance standards (SOX, GDPR where applicable).

Continuous Improvement

Analyze support trends and KPIs; propose automation, simplification, and performance tuning opportunities.

Required Qualifications:

Bachelor's degree in IT, Computer Science, Engineering, Business, or related field (or equivalent experience).
4+ years of hands-on SAP consulting experience in a global enterprise setting.
At least one full-cycle implementation (endtoend) in the relevant SAP module.
Strong experience in monitoring, L2/L3 support, RCA, and change/enhancement delivery.
Excellent communication and stakeholder management across multicultural, distributed teams.

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