Department: Support & Leadership

Location: Philippines

Compensation: $7.00 / hour

Description

About the Client
A growing, family-run exterior services company specializing in gutter installation, repair and related exterior work. They operate an in-house crew and work with subcontractor installers, delivering hands-on, local service and a strong focus on quality control. The company is customer-focused, values reliability, and is expanding operations that require administrative and CRM support.

Why does this role exist
This role exists to streamline sales and operations by keeping the CRM accurate, coordinating jobs and communications between owners, installers and customers, and supporting sales documentation and light marketing. The coordinator will reduce admin burden on the partners, improve lead-to-job throughput, and ensure timely follow-ups and consistent client communications so field crews and sales run smoothly.

The Impact you'll make

CRM Management & Data Entry

Maintain JobTread: log leads, update job statuses, add notes and contact details
Track and move leads through the pipeline; tag and assign follow-ups
Ensure CRM data accuracy and consistent note-taking for handoffs to partners and installers

Administrative Support & Scheduling

Create and maintain project schedules and calendars for 3 partners + subcontractor installers
Coordinate appointments, site visits, and estimates with customers and crews
Manage documentation and file organization in Google Workspace

Sales Documentation & Communication

Prepare and organize sales documents, estimates and job notes
Take and distribute meeting and call notes to partners and relevant team members
Support email management, reply routing, and light client-facing communications

Marketing & Social Media Support

Create simple marketing assets and social posts using Canva or AI tools
Schedule social media posts and assist with content repurposing
Support basic graphic/text edits and asset organization

Liaison & Team Coordination

Act as the primary liaison between partners, installers and subcontractors for follow-ups and information flow
Manage WhatsApp/text communication threads and documentation of crew interactions (written/text-based)
Support ongoing workflow coordination and SOP adherence

Occasional Bilingual Support

Provide occasional written or text-based Spanish <> English communication with crews or customers as needed

Skills, Knowledge and Expertise

Required:

Proven hands-on experience using JobTread (required)
Located in the Philippines and eligible to work remotely full-time
Availability to work MF, 9:00 AM5:00 PM Central Time (40 hrs/week)
Strong written and spoken English with a neutral accent and professional communication skills
Demonstrated administrative or CRM experience (data entry, pipeline management, scheduling)
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home

Your Superpowers:

Technical skills
- JobTread (primary), familiarity with construction CRMs (Builder Prime, JobNimbus) is a plus
- Google Workspace (Gmail, Sheets, Drive, Calendar)
- Canva and/or AI design tools for simple marketing assets
- Comfortable using WhatsApp / SMS / text-based communication for operations
Soft skills & traits
- Highly detail-oriented and organized
- Proactive, follows SOPs, and able to work independently
- Strong written communication and note-taking ability
- Customer-service mindset and dependable for time-zone aligned work
- Comfortable coordinating between field crews and owners

You should apply if...

You enjoy supporting small operations and improving processes
You're disciplined, reliable, and prefer structured SOP-driven work
You can handle fast follow-ups, multi-task between admin and light marketing, and enjoy being the central point of information for a small team
You're comfortable occasionally communicating in Spanish in writing/text

What to expect...

Work Setup:

Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

40 hours per week
Monday to Friday 9:00 AM5:00 PM CST (40 hrs/week)

Compensation:

$7 per hour
No benefits package included

Benefits

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