Servicenow, Microsoft 365, Power Bi, Macos, Tableau, Windows, Jira, ITIL-based service management

Software Development Lifecycle (SDLC), service level agreements (SLAs), It Project Management, customer vendor management, resource forecasting and planning, patch monitoring and remediation, vulnerability remediation, process improvement methodologies and tools

Servicenow, Apis, Itil V3, Oracle Database, Oracle Applications, Jira, middleware, Etl, LMS integrations, ITSM tools

Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Reporting and presentation skills, Service Management

Itil, Cloud Operations, Broadcom VMware Private Cloud services, Process Improvement, SLA Compliance, Vendor Management

Change Management, Incident Management, Java Technologies, Itil, Project Management, Financial Management

System upgrades, ITIL Foundation certification, Process improvement methodologies, Infrastructure Cloud Solutions, Technology refresh projects