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About the Role

The Digital Business Consultant should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. Reporting to the Customer Operations Tribe Squad Lead, This role is expected to develop relationships will all levels of Operations executives, staff, vendors, and is expected to help drive the overall Operations Strategy through the implementation of new solutions, campaigns, BAU initiatives, and key transformation projects that will help achieve the OKRs of the Customer Operations Tribe.

He is responsible for discovering new and innovative solutions, establishing, reviewing, and realigning processes to improve efficiency. Ensuring quality and timely delivery of technology, systems, and procedural changes. Help all the stakeholders in managing the changes being introduced.

The role is expected to effectively collaborate with Operations business owners and IT Delivery Leads to ensure that business goals are achieved, and investments are maximized.

Roles and Responsibilities:

Operations Product Delivery
- Work with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value stream
- Support in establishing the long-term goals and direction of the product, including its core value proposition and target market.
- Create a roadmap that outlines the planned features, releases, and milestones for the product.
- Ensuring the product strategy and roadmap align with the overall business goals and priorities.
Process Optimization
- Identify opportunities for process improvements, automation, and digital transformation.
- Analyze, develop, redesign, and cascade new processes that will eliminate inefficiencies and improve productivity thru the implementation of new technology, systems or the enforcement of procedural changes.
- Translate the business process and requirements into high quality and development ready user stories
- Prepare high quality functional stories with success criteria with full traceability to the business requirements.
- Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.
Delivery Excellence

Minimum Job Requirements:

Candidate must possess a bachelor's degree (4-yr course) or above from leading colleges or universities, with preference to Information Technology, Industrial/Management Engineering, Business Management or Accounting
5 years of experience in business analysis, process reengineering or systems and control implementation
Proven track record of successful delivery of operational transformation programs and projects
Deep understanding of insurance operations, processes, and systems
Strong analytical, business analysis and problem-solving abilities
Strong leadership and interpersonal skills.
Excellent communication, collaboration, and presentation skills
Highly organized and able to manage multiple small to medium size priorities without compromising timely delivery.
Proficiency in relevant software applications (e.g. project management tools and data analysis tools
Knowledge in MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI.
Background in Life Insurance/ Banking Preferred

Considerations

Lean Six Sigma Certification and/or Human Centered Design
Product management and development experience
Experience with digital transformation initiatives, including automation, AI and cloud technologies