Microsoft Office 365, iQueue, Process Adherence Exception Handling, Comet, Written Communication Skills, Kyc, Data Accuracy Verification, Data Privacy Security Compliance, Customer Operations BPO Experience

Coaching, Communication

CEFR, web conferencing tools, KPIs, digital learning tools, language assessment, Mentoring, trainer performance quality, coaching, LMS platforms, language training

Call Center Operations, Coaching, Project Management

Agent Coaching, Data Analysis, Content Moderation, C1 Advanced English Proficiency, Performance Management