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Position Overview

The Configuration Solutions Manager is responsible for leading the Configuration Solutions team within the SMB Service Delivery organization, focusing on the deployment, optimization, and ongoing support of SAP Concur Travel and Expense modules. This role serves as the strategic driver for operational excellence, ensuring high-quality client delivery, effective team performance, and continuous process improvement. The manager will foster a collaborative and inclusive environment, empowering team members to exceed client expectations and achieve organizational goals.

Key Responsibilities

Team Leadership & Management: Lead, mentor, and develop a team of Configuration Solutions Coaches and Specialists, promoting engagement, accountability, and professional growth.
Technical Oversight: Supervise and guide configuration and implementation activities for SAP Concur Travel and Expense modules, ensuring adherence to best practices and client requirements.
Client Engagement: Serve as a primary escalation point for clients, collaborating with stakeholders to resolve complex configuration issues and deliver tailored solutions.
Process Improvement: Identify and implement process enhancements to increase efficiency, quality, and scalability of service delivery.
Resource Planning: Manage team workload, allocation, and performance metrics, ensuring optimal resource utilization and timely project delivery.
Collaboration: Partner with cross-functional teams (Sales, Implementation, Support) to align service delivery strategies and share knowledge.
Risk Management: Proactively identify potential risks related to configuration and delivery, proposing mitigation strategies and solutions.
Reporting & Analytics: Monitor and report on key performance indicators, team productivity, and client satisfaction, providing actionable insights to leadership.

Qualifications

Bachelor's degree in Information Technology, Business Administration, or a related field (Master's degree preferred).
Minimum 5 years experience in SAP Concur configuration, project management, or service delivery within a client-facing environment.
At least 2 years experience in a leadership or supervisory role, preferably within a technology or consulting organization.
Proven track record of managing teams and delivering complex solutions on time and within budget.

Specialized Knowledge & Skills

Expertise in SAP Concur Travel and Expense modules, including implementation, configuration, and troubleshooting.
Strong understanding of business processes related to travel, expense, and financial systems.
Exceptional project management skills, with proficiency in Agile and Waterfall methodologies.
Excellent analytical and problem-solving abilities.
Superior communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
Ability to manage multiple priorities and adapt to changing business needs.
Advanced proficiency in Microsoft Office Suite and related business tools.

Critical Performance Competencies

Leadership: Inspires and motivates the team, setting clear goals and expectations.
Planning & Organization: Demonstrates effective time management, resource allocation, and project planning.
Innovation: Drives continuous improvement and introduces creative solutions to complex problems.
Business Acumen: Understands client needs, market dynamics, and the impact of configuration solutions on business outcomes.

Value Competencies

Customer Focus: Prioritizes client satisfaction and builds lasting relationships.
Integrity: Adheres to ethical standards and fosters trust.
Results-Driven: Commits to achieving measurable outcomes and exceeding targets.
Diversity Commitment: Promotes an inclusive work environment and values diverse perspectives.

Equal Opportunity Employer Statement

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status. We encourage applications from individuals of all backgrounds and experiences.

Physical and Mental Requirements

Work is primarily performed in a professional office environment with remote flexibility.
Requires prolonged periods of sitting, working at a computer, and attending meetings (virtual and in-person).
Ability to manage multiple tasks and deadlines in a fast-paced environment.

Working Hours

Standard working hours are Monday to Friday, 9:00 PM to 6:00 AM. Flexibility to accommodate client needs, project deadlines, and occasional after-hours work is expected.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [HIDDEN TEXT].

For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448088 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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