Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Primary Function

The associate manages customer service support for order management and cash management (e.g. execute checks and tasks in SAP and customer portal, flag mismatches/defects, following standard operating procedures) as well as customer service support for Advertising invoice management.

Responsibilities

Manages and executes tasks according to HQ department instructions and requests
Responds to HQ department email inquiries in a timely manner
Searches required information using available resources
Executes daily or ad hoc order checks in SAP and customer portal
Adjusts order lines in SAP and in customer portal
Flags order and delivery related mismatches/defects to HQ department
Executes booking related checks and tasks
Creates credit/debit notes in SAP
Creates and tracks financial disputes in customer portal
Creates approval requests for price maintenance/changes
Flags automation related issues (e.g. bot, Macros) to HQ department
Executes checks for advertising invoices
Flags defects related to advertising invoices to HQ department
Adds booking details for advertising invoices in PISA approval system
Participation with service optimization through continuous improvement process activities
Taking part in training and other learning opportunities to expand knowledge of company and position

Qualifications

With at least 1 to 2 years experience in customer service environment (Order and Cash Management)
Good English communication skills (verbal and written)
Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
A natural communicator, adapting your style to each customer
Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
Innovative and solution orientated mind-set
Ability to work under pressure and good team engagement
Amenable to work at night
Willing to work asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Customer Service Associate - Urgent Hiring