At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

This role will entail ensuring that built facility capacities & capacity planning drivers are able to meet intended customer experience, serviceability, quality, and financial/profitability outcomes

Duties And Responsibilities

Ensures that customer quality metrics are defined, baselined, and met for target customer experiences across relevant customer journey episodes:

Oversees root cause analysis from a platform capacity & utilization lens if CQM objectives are not met
Develops proactive analysis of capacity utilization drivers and outlooks to ensure that built capacities are optimized and CQM objectives are supported

Challenges business assumptions on forecasts submitted for technical capacity assessment
Develops financial models that can be used to translate demand assumptions & market sizing into business case valuation for various build scenarios
Establishes shared understanding of cost drivers for P&L on network & IT builds/platforms, together with Product, Finance, and Tech counterparts, pertaining to cost to serve, cost to own, and cost to maintain
Establishes frameworks to conduct benefits realization analysis to validate commitments on build & prioritization decisions

Requirements

Minimum 5 years work experience in demand or capacity management, platforms, or service governance
Work experience in a telco company is preferred; with working knowledge of telco fundamentals
Graduate of Statistics, Computer Science, IT, or other related courses
Expert knowledge in financial valuation and business case development

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Data Experience Transformation Lead